Web-based and traditional public participation in comprehensive planning: a comparative study

The present paper examines whether the potential advantages of the expanding practice of web-based public participation only complement the benefits of the traditional techniques, or whether they are empowering enough to replace them. The question is examined in a real-world case of neighborhood revitalization, in which both techniques were practiced simultaneously. Comparisons are made at four major planning junctions, in order to study the contributions of each technique to the qualities of involvement, trust, and empowerment. The results show that web-based participants not only differ from the participation of traditional practices, but they also differ from each other on the basis of their type of web participation. The results indicate that web-based participation is an effective complementary means of public participation, but it cannot replace the traditional unmediated techniques.