TY - JOUR
T1 - What has emotional intelligence got to do with it: The moderating role of EI on the relationships between workplace incivility and mental health?
AU - Carter, Leanne
AU - Loh, Jennifer
PY - 2017
Y1 - 2017
N2 - Workplace incivility (WI) has detrimental consequences on victims and has been linked positively to depression, anxiety and stress. However, emotional intelligence (EI) which involves the ability to manage one's and other's emotions has been positively associated with lower symptoms of depression, anxiety, and stress; suggesting that EI may act as a buffer against stressors. Therefore, the present study tested a model which proposed that EI would moderate the relationships between WI and depression, between WI and anxiety, as well as between WI and stress. Data was collected using an online survey from 184 Australian adult workers. Results indicated that EI moderated the relationships between WI and depression and between WI and stress. Although a main effect was found between WI and anxiety, EI did not significantly moderated the relationship between WI and anxiety. Implications and future directions were discussed.
AB - Workplace incivility (WI) has detrimental consequences on victims and has been linked positively to depression, anxiety and stress. However, emotional intelligence (EI) which involves the ability to manage one's and other's emotions has been positively associated with lower symptoms of depression, anxiety, and stress; suggesting that EI may act as a buffer against stressors. Therefore, the present study tested a model which proposed that EI would moderate the relationships between WI and depression, between WI and anxiety, as well as between WI and stress. Data was collected using an online survey from 184 Australian adult workers. Results indicated that EI moderated the relationships between WI and depression and between WI and stress. Although a main effect was found between WI and anxiety, EI did not significantly moderated the relationship between WI and anxiety. Implications and future directions were discussed.
KW - Anxiety
KW - Depression
KW - Emotional intelligence
KW - Stress
KW - Workplace incivility
UR - http://www.scopus.com/inward/record.url?scp=85019727600&partnerID=8YFLogxK
U2 - 10.1504/IJWOE.2017.083791
DO - 10.1504/IJWOE.2017.083791
M3 - Article
AN - SCOPUS:85019727600
SN - 1740-8938
VL - 8
SP - 41
EP - 58
JO - International Journal of Work Organisation and Emotion
JF - International Journal of Work Organisation and Emotion
IS - 1
ER -