What's wrong with IVR system service? A spatial theorisation of customer confusion and frustration

Ben ELLWAY

    Research output: Contribution to journalArticlepeer-review

    2 Citations (Scopus)
    3 Downloads (Pure)

    Fingerprint

    Dive into the research topics of 'What's wrong with IVR system service? A spatial theorisation of customer confusion and frustration'. Together they form a unique fingerprint.

    Business & Economics