Why openness with health inspectors pays

Debra Rickwood, John Braithwaite

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)


Abstract: The effect of the quality of information obtained by Standards Monitoring Teams on the compliance of 410 Australian nursing homes with Commonwealth regulatory standards is explored. We Find that information matters. Lack of openness is a hallmark of a poor quality facility, openness of a high quality facility. Secondly, open flow of information becomes a resource that does enable the regulatory process to improve the quality of care. From an industry perspective, therefore, openness pays because it 1. works against being marked off by an inspection team as a problem facility that is covering up; and 2. allows the facility to improve the quality of the service it delivers to the consumer. 1994 Public Health Association of Australia

Original languageEnglish
Pages (from-to)165-169
Number of pages5
JournalAustralian Journal of Public Health
Issue number2
Publication statusPublished - 1 Jan 1994
Externally publishedYes


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