| Original language | English |
|---|---|
| Title of host publication | Dialogmarketing Perspektiven |
| Editors | Deutscher Dialogmarketing Verband |
| Place of Publication | 2011 |
| Publisher | Springer |
| Pages | 21-52 |
| Number of pages | 32 |
| Edition | 1 |
| ISBN (Print) | 9783834927545 |
| Publication status | Published - 2011 |
Word-of-Mouth: An Exploration of Hotel Customer Feedback Websites
Petra Bouvain, Matthias Muskat, Birgit Muskat
Research output: A Conference proceeding or a Chapter in Book › Chapter
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