Workplace incivility and work outcomes

Cross-cultural comparison between Australian and Singaporean employees

Jennifer M.I. Loh, Einar B. Thorsteinsson, Natasha M. Loi

Research output: Contribution to journalArticle

Abstract

Workplace incivility is a common issue experienced by employees around the globe. However, research has found cultural variability in how workplace incivility is perceived and interpreted. Studies have shown that employees from high power distance societies tend to be more accepting of workplace mistreatment than employees from low power distance societies. Adopting Conservation of Resources (COR) theory and national culture as theoretical frameworks, we tested a moderated mediation model that linked the experience of workplace incivility, burnout/exhaustion, job satisfaction and work withdrawal between Australian and Singaporean white-collar employees. Data were collected through an online survey of 301 Australian and 303 Singaporean employees. Results indicated that workplace incivility contributed to burnout/exhaustion, which in turn predicted employees’ job dissatisfaction and work withdrawal. Specifically, Australians were more negatively affected by workplace incivility than Singaporeans. The findings suggest the need to consider employees’ national culture/ethnicity when examining relationships between mistreatment in different workplaces and the outcomes.

Original languageEnglish
Pages (from-to)1-25
Number of pages25
JournalAsia Pacific Journal of Human Resources
DOIs
Publication statusE-pub ahead of print - 9 Jul 2019

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Work place
Employees
Incivility
Cross-cultural comparison
Work outcomes
National cultures
Power distance
Exhaustion
Burnout
Job satisfaction
Online survey
Globe
Theoretical framework
Ethnic groups
Dissatisfaction
Conservation of resources
Mediation

Cite this

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Workplace incivility and work outcomes : Cross-cultural comparison between Australian and Singaporean employees. / Loh, Jennifer M.I.; Thorsteinsson, Einar B.; Loi, Natasha M.

In: Asia Pacific Journal of Human Resources, 09.07.2019, p. 1-25.

Research output: Contribution to journalArticle

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