Factors That Influence Success or Failure of Coordination Practices in the Central Government of Indonesia

  • Taufik Damhuri

    Student thesis: Professional Doctorate

    Abstract

    Coordination problems have been perceived as a major contributor to the failure of government
    programs. Although coordination is an old and persistent problem in public administration, it
    has recently become prominent in OECD and other countries as the limitations of silos impact
    on addressing complex policy problems. The context of this study is Indonesia, where
    coordination challenges have presented serious problems for the government. Multiple efforts
    have been made by the Indonesian government to improve coordination, yet the result is still
    unsatisfactory.
    The purpose of the thesis is to analyze emerging coordination practices in Indonesia. The
    research seeks to understand how coordination works, to identify the factors that influence the
    success or failure of coordination practices and to learn how problems could be addressed.
    To capture a comprehensive picture of how coordination operates, this research examines seven
    coordination cases from the Ministry of Finance, a large two-tier department with multiple
    directorates general, which cover five different types of coordination. From the simple to the
    most complex they are shared information, shared activity or resources, shared responsibility,
    an integrated information system, and an integrated organizational structure. A framework is
    developed to show the range of factors that influence coordination at different stages.
    Based on empirical analysis it appears that there is some correlation between the complexity of
    coordination types and the chance of successful coordination. Diagrammatically it appears as a
    bell shape. Success seems to be more likely when there is a balance between complexity and
    independence.
    Other factors that emerge as influencing coordination include human factors, conflicting
    regulations, overly specialized organizational structures, and poor business processes. The
    human factors were the most influential in determining the nature of coordination in central
    government. The political leader and project leader played crucial roles in driving the success
    of coordination and change management programs significantly reduced the level of resistance
    from opponents.
    Date of Award2021
    Original languageEnglish
    SupervisorJohn Halligan (Supervisor) & Monir Mir (Supervisor)

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