Abstract
Digital transformation has profoundly impacted various aspects of society, yet IT departments often struggle to keep pace with this transformation. In the context of this thesis, “IT department” refers to an information technology department that has three specific characteristics. First, it is headed up by the Chief Information Officer (CIO). Second, it serves all the information systems needs in the organisation; it is a shared service and is internal user-facing. Third, it supports the infrastructure and, at times, software development, where “support” involves all stages from initiation, installation, development, and deployment to user support. This thesis focuses on experiences of digital transformation in such IT departments, aiming to uncover opportunities for enhancing their digital journey. Beyond their traditional functions, IT departments play an important role in supporting business transformation. The research findings offer valuable insights for organisations to plan and implement effective strategies for addressing digital transformation in their IT department by acknowledging and identifying existing gaps and challenges.This study emphasises the significance of digital leadership, the cultivation of skilled digital teams, and the provision of organisational support as key drivers of IT department transformation. We cannot assume that IT departments will automatically advance their processes and infrastructure due to being technically focused. To break the cycle of underinvestment, the IT department should be purposefully empowered and strategically supported. This empowers companies to become catalysts for technological innovation, confidently embracing future advancements while avoiding missed opportunities and reactive measures.
The empirical research in this thesis involves detailed interviews with 30 senior IT professionals from two companies, facilitating a comprehensive exploration of their experiences with digital transformation in their IT departments. The analysis revealed three key themes: digital leadership, digital talent, and organisational support. By integrating the insights and recommendations from this research, companies can chart a definitive path towards IT department transformation. This empowers them to harness technological progress and position themselves for success in the ever-evolving digital landscape. By embracing digital leadership, nurturing skilled digital teams, and providing consistent organisational support, companies can foster an environment that promotes innovation, agility, and competitiveness in the digital era.
| Date of Award | 2024 |
|---|---|
| Original language | English |
| Supervisor | Sarah MASLEN (Supervisor) & Blooma JOHN (Supervisor) |